Ok. So - I've come home from a meant-to-be-a-nice-dinner-out-with-the-family and am still a bit peeved about the way the restaurant managed themselves.
We got there, along with my parents, at 5:20pm. Multiple, and I mean at LEAST a dozen other GROUPS came in after us, and were seated before us. Now, of course I can do the math. Not enough seats for six bums, and enough seats for four. But they actually sat a party of TWO at a booth for six ... that's just poor business sense during the dinner hour. And we were left waiting with a 4 and 2 year old who were grumpy and hungry.
We could've left ... but were never given a definite time on how long the wait would be. So we just stuck it out.
So, we were seated at 5:55pm. Our two boys were already restless, and as we already knew what we wanted, we ordered immediately - with a rush on the boy's food. Their food came within about 15 minutes. Not bad - I guess. Not really a rush, but no complaint as they were busy.
Our food? Another 30 minutes AFTER the boys got their food. We had been in the restaurant for 90 minutes and still hadn't eaten anything. Our waitress, bless her heart, got some of our orders wrong - so even when the food came (and most of it was cold, of course) we had to send stuff BACK to get it right. Then she told my mom that she was waiting on my mom's salad. SALAD. Like our 45 minute wait was due to lettuce. *grin*.
We got the manager to come over, and said, "Hey, just to let you know - this has been a less than satisfying experience tonight and we've seen how all the other tables have been served in due time. We're not happy." And she turned and said, "Well, all I can do is apologise." And walked away. No, "the beverages are on us" (which was one glass of milk and a lemonade). No, "perhaps a dessert would help?". Not a "here's a coupon for a complimentary appi the next time you come in." Nothing.
My dad graciously paid for the meal, and if ANY of you know him - he is a grand tipper. Always upwards of 20%. Not tonight. For the first time, because he felt it was the only way to express his disappointment, he didn't.
I have had friends in the food-industry explain to me about "tipping out". That the waitress has to share her tips with those behind the scenes and if the customer doesn't tip well, it can come out of her own pocket. Obviously, this is far from fair. But tonight the whole lot of them weren't up-to-par.
So, I'm curious - what would you have done?